Waste Removal Hampstead Privacy Policy

This Privacy Policy explains how Waste Removal Hampstead collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Waste Removal Hampstead customers and service users in Hampstead and the surrounding area, whether you contact us online, by telephone, email, or in person.

We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy is intended to provide clear and transparent information about our data processing activities and your rights in relation to your personal data.

Who we are and how to contact us

Waste Removal Hampstead is a waste collection and disposal service operating in Hampstead and nearby areas. For the purposes of data protection law we act as the data controller for the personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy, or about how we handle your personal data, you can contact us using the contact details provided on our main customer communications.

Types of personal data we collect

The personal data we collect about you will depend on the nature of your interaction with us and the services you request. We may collect and process the following categories of data:

Identification and contact details, such as your name, address, service address, email address, telephone number and preferred method of contact.

Service and transaction information, such as details of the services you request, booking dates and times, property access information needed to provide our services, records of quotes provided, invoices, payments, and any correspondence regarding your account.

Payment and billing information, such as partial card details or bank information where necessary to process payments, and records of payment history. We do not store full card details when payment is processed through secure payment providers.

Communications and enquiries, including the content of emails, messages, telephone calls or other communications you send to us, together with any information you provide when you complete forms or request a quote.

Technical and usage data, such as information about how you access and use our website or online booking tools, including basic device and browser information, IP address, dates and times of access, and pages visited, where this is collected through cookies or similar technologies.

Feedback and reviews, such as comments, ratings, or testimonials you provide about our services, including information you choose to share when responding to surveys or customer satisfaction requests.

How we collect your personal data

We collect personal data directly from you when you request a quote, make a booking, create or update your account, communicate with us, or provide information while we are delivering services at your property.

We may also receive personal data about you from third parties, for example payment processors who confirm that a payment has been made, or online platforms that you use to request our services. In such cases those third parties are responsible for informing you about their own data processing activities.

Lawful bases for processing your personal data

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the specific processing activity, we rely on one or more of the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide waste removal services, respond to your enquiries, manage bookings, and handle payments and billing.

Legal obligation: We process certain information to comply with legal and regulatory obligations, such as tax, accounting, and waste management regulations, and to maintain appropriate business records.

Legitimate interests: We process personal data where this is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This includes managing and improving our services, handling customer service issues, preventing fraud, ensuring the security of our systems and premises, and promoting our services to existing and prospective customers in a proportionate way.

Consent: In limited situations we may rely on your consent, for example when you choose to receive certain forms of marketing communications that are not based on our legitimate interests, or when optional cookies or similar tracking technologies are used. Where we rely on consent you can withdraw it at any time using the methods described in this Privacy Policy or in the relevant communication.

Purposes for which we use personal data

We use the personal data we collect for the following purposes:

To provide and manage our services to you, including responding to enquiries, offering quotes, scheduling and delivering waste removal, and managing any ongoing service arrangements.

To administer customer accounts, process payments, issue invoices and receipts, and handle queries or disputes regarding charges or service delivery.

To communicate with you about your bookings, service updates, changes to our terms or this Privacy Policy, and other information necessary for the performance of our services.

To maintain and improve our business operations, including staff training, internal reporting, quality control, and development of new or improved services.

To send marketing communications about services that may be of interest to you, where permitted by law and subject to your right to opt out at any time.

To comply with legal obligations, respond to requests from regulatory or law enforcement authorities where we are legally required to do so, and to protect our legal rights and the rights of others.

Data retention and storage

We retain your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

In general we keep customer account and transaction information for as long as you remain a customer and for a period after the end of our relationship, to enable us to respond to queries or complaints and to meet statutory retention requirements. The specific retention period may vary depending on the type of record and applicable legal obligations.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to you.

Data processors and third party recipients

We may share your personal data with trusted third party service providers who act as data processors and who assist us in delivering our services or running our business. These may include:

Payment processing providers who handle card or bank transactions on our behalf.

IT, hosting, and software service providers who support our website, booking systems, and internal business applications.

Professional advisers such as accountants or legal advisers where necessary for the management of our business and compliance with legal obligations.

These processors are only permitted to process your personal data in accordance with our instructions and are required to keep it secure and confidential. We do not sell your personal data to third parties.

We may also share personal data where required by law, in response to a valid legal request from a public authority, or to establish, exercise, or defend legal claims.

International data transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include using standard contractual clauses or other legally recognised transfer mechanisms.

Your data protection rights

Under data protection law you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to:

Access the personal data we hold about you and receive a copy of that data.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no longer a lawful basis for us to keep it.

Request restriction of processing of your personal data in certain circumstances.

Object to our processing of your personal data where we rely on legitimate interests, including objecting to direct marketing at any time.

Request data portability, which allows you to obtain and reuse certain personal data for your own purposes across different services.

Where processing is based on consent, withdraw that consent at any time, without affecting the lawfulness of processing before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using the details provided in our customer communications. We may need to verify your identity before responding to your request.

Marketing communications

We may use your contact details to send you information about services that we believe may be relevant to you, where this is permitted by law. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Even if you opt out of marketing, we may still send you service messages that are necessary for the performance of our contract with you, such as booking confirmations or notices about changes to our services.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes and ensuring that those individuals are subject to confidentiality obligations.

Despite our efforts, no data transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping any account details or passwords confidential and for notifying us promptly of any suspected unauthorised use of your personal data.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will be made available through our usual customer communication channels and will take effect from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.